Responsible gambling

At Grands Feux du Casino Lac Leamy, we prioritize the well-being and responsible entertainment experience of all our guests. To support healthy and enjoyable gaming habits, we offer a range of features to help you set limits and maintain control.

Setting Deposit Limits

You can voluntarily establish spending limits on your account, which will prevent you from exceeding these amounts for ticket purchases. This feature allows you to manage your expenses and avoid overspending. You may choose from four monthly deposit limit options: CAD $100, CAD $500, CAD $1,000, or CAD $2,000.

Cooling-Off Periods

For added security, we provide cooling-off periods that give you time to reconsider any ticket purchases within the next 24, 48, or 72 hours. This pause allows for a moment of reflection and helps prevent impulse decisions.

Account Self-Exclusion Options

If needed, you can opt out of our services altogether by self-excluding your account for a period ranging from three months to one year. Please note that this exclusion will be honored across all participating casinos in Quebec.

Integration with Responsible Gambling Database

We collaborate with the Casino du Lac-Leamy's responsible gambling database to respect any existing self-exclusion requests made by individuals who wish to limit their participation in gaming activities comprehensively.

For those requiring further assistance or support, we provide links to reputable resources and organizations dedicated to promoting safe entertainment practices. These partnerships include:

• Gamblers Anonymous Quebec
• Centre canadien de lutte contre l'alcoolisme et les toxicomanies (CCLAT)
• Ligne québécoise d'aide aux joueurs

Accessing Support

If you or someone close to you is struggling with gambling-related issues, please don't hesitate to reach out for help. Our dedicated customer service team is available through various channels:

• Phone: average response time within 2 minutes
• Email: response typically received within 4 hours
• Live chat on website and mobile app during festival season

Please note that support services are bilingual in French and English, with seasonal Spanish and Mandarin assistance available for international visitors. Our team is committed to providing prompt and empathetic assistance for any inquiries or concerns.

At Grands Feux du Casino Lac Leamy, our primary goal is to ensure a secure, enjoyable experience for all our guests. By making responsible entertainment choices, you can maintain control over your gaming activities while still enjoying the spectacular atmosphere of our festival.